The following cases are not covered by warranty

  • General wear & tear.

  • Acts of God (drunk musicians jumping around on stage).

  • 3rd party modification not authorized by HW Audio.

  • Misuse, negligence from using excessive volumes.

  • Blockages from, wax, beer, bugs, water, moisture or dirt.

  • Damage to sockets using cables from other manufacturers.

1 Year Manufacturers Warranty

  • Your custom in ear monitors are covered for 1 years manufacturers warranty to cover material issues and marksmanship defects  
  • 30 day guarantee on cables from date of shipping from HW Audio 

28 Day Cover For Fit

As all our products are custom made to fit the unique shape of your ear sometimes extra adjustment may be needed. If you have never used custom IEM's before please take advantage of the 28 day cover to become accustomed to them. If you still feel you need some tweaks please complete the Service & Repairs form and post back your IEM's.  



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