General wear & tear
Acts of God (drunk musicians jumping around on stage).
3rd party modification not authorized by HW Audio.
30 guarantee on cables from date of shipping from HW Audio, replacement cables for existing customers are discounted at 50%.
misuse, negligence from using excessive volumes.
blockages from, wax, beer, bugs, water, moisture or dirt.
damage to sockets using cables from other manufacturers.
As all our products are custom made to fit the unique shape of your ear sometimes extra adjustment may be needed. If you have never used custom IEM's before please take advantage of the 28 day cover to become accustom to them, if you still feel you need some tweaks please complete the Service & Repairs form and post back your IEM's.